Shipping Policy

At TX WEST COAST TRADING LLC (“we”, “us”, “our”), we aim to make your shopping experience seamless—from order placement to delivery. This Shipping Policy outlines our rules for order processing, delivery options, 运费 (shipping fees), and more, so you know exactly when and how to expect your hoodies, blankets, 4-piece bedding sets, and decorative wall art. By placing an order on our website https://xyngu.com/, you agree to the terms below.

1. Order Processing Time

  • Standard Processing: All orders are processed within 1–2 business days (Monday to Friday, excluding U.S. federal holidays like Thanksgiving, Christmas, and New Year’s Day). Processing includes verifying payment, preparing items for shipment, and handing them to our shipping carrier.
  • Delay Notices: If high order volume, supply chain issues, or unforeseen circumstances cause a significant delay (more than 3 business days), we will notify you via email (sent to the address linked to your order) with an updated shipping timeline.

2. Delivery Range & Shipping Options

We currently offer shipping exclusively to the United States (including Alaska, Hawaii, and Puerto Rico). International shipping is not available at this time—we will update this policy if we expand our delivery 范围 (range) in the future.
 
For U.S. orders, we provide two shipping options, with details below:
 
Shipping Option Estimated Delivery Time Key Details
Standard Shipping 3–7 business days Free for all orders (no minimum purchase required)
Expedited Shipping 1–3 business days Available at checkout for an additional fee (calculated based on order weight and delivery location)
 
Note: Delivery times are estimates only and do not include processing days. They may be extended by carrier delays (e.g., weather, peak seasons like Black Friday) or remote delivery locations.

3. Shipping Fees & Calculation

  • Standard Shipping: 100% free for all U.S. orders—no minimum spend needed.
  • Expedited Shipping: Fees are calculated automatically at checkout, based on three factors:
    1. Total weight of your order (e.g., heavier items like 4-piece bedding sets may incur slightly higher fees).
    2. Delivery address (remote areas may have additional charges).
    3. Selected carrier (we partner with USPS, FedEx, and UPS for expedited shipments).
  • No Hidden Fees: All shipping costs are displayed clearly at checkout before you confirm your order—you will not be charged extra after payment.

4. Shipment Confirmation & Tracking

  • Confirmation Email: Once your order ships, we will send a shipment confirmation email to your registered email address. This email includes a unique tracking number and a link to the carrier’s website (e.g., USPS Tracking).
  • Tracking Activation: Tracking numbers become active within 24–72 hours of shipment (carriers need time to update their systems). If tracking does not work after 3 days, please contact us for assistance.
  • Lost/Delayed Shipments: If your order does not arrive within the estimated delivery time, or tracking shows it is “delayed” or “lost,” please contact us within 15 days of the expected delivery date. We will work with the carrier to locate your package or arrange a replacement/refund if necessary.

5. Special Shipping Notes

  • P.O. Box Deliveries: We ship to U.S. P.O. Boxes via USPS Standard Shipping. Expedited shipping is not available for P.O. Box addresses (carriers restrict fast delivery to physical addresses).
  • Holiday Delays: During peak seasons (November–December for Christmas, or major sales events), processing and delivery times may be extended by 1–2 business days. We recommend placing holiday orders at least 2 weeks in advance to ensure timely arrival.
  • Oversized Items: Decorative wall art (especially 3-piece canvas sets) may require extra packaging to prevent damage. This does not affect shipping fees or delivery time—it is included in our standard processing.

6. International Shipping (Currently Unavailable)

At this time, we do not ship to countries outside the U.S. If you are located internationally and wish to purchase our products, please check back later—we plan to expand our delivery 范围 (range) in the future. For updates on international shipping, follow our social media or subscribe to our email newsletter.

7. Contact Us for Shipping Issues

If you have questions about your order’s status, shipping fees, or need help with a delayed/lost package, please reach out to our customer service team:
 
  • Email: service@xyngu.com (subject line: “Shipping Inquiry – [Your Order Number]”)
  • Mailing Address: TX WEST COAST TRADING LLC, 8507 DE MOSS DR, HOUSTON, TX 77036, United States
 
We respond to all shipping inquiries within 2–3 business days and will work to resolve your issue as quickly as possible.
 
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with a new effective date, and we will notify registered customers via email if adjustments affect delivery terms or fees.
 
— The TX WEST COAST TRADING LLC Team