Return Policy 🛋️

  • Thank you for choosing TX WEST COAST TRADING LLC (“we”, “us”, or “our”) for your hoodies, blankets, 4-piece bedding sets, and decorative wall art. We stand behind the quality of our products and want you to be fully satisfied with your purchase. This Return Policy outlines the terms and conditions for returning or exchanging products purchased through our website https://xyngu.com/.

    1. Eligibility for Returns & Exchanges

    To qualify for a return or exchange, the following conditions must be met:
     
    • Return Window: Products must be returned within 30 calendar days from the date of delivery (as confirmed by shipping carrier tracking).
    • Product Condition: Items must be unused, unwashed, undamaged, and in their original packaging with all tags, labels, and accessories intact. For bedding sets and blankets, this includes original plastic wrapping or fabric bags; for decorative wall art, original protective packaging to prevent damage during return shipping.
    • Proof of Purchase: A valid order confirmation email, receipt, or order number must be provided with your return request.
    • Exceptions: Customized or personalized products (if applicable) are non-returnable unless defective. Clearance or final-sale items are also non-returnable, unless prohibited by law.

    2. How to Initiate a Return or Exchange

    Follow these steps to start a return or exchange:
     
    1. Submit a Return Request: Contact our customer service team via email at service@xyngu.com with the subject line “Return/Exchange Request”. Include your order number, product name, reason for return/exchange, and photos of the product (if claiming defects).
    2. Receive Return Authorization: We will review your request within 2–3 business days. If approved, you will receive a Return Authorization (RA) number and detailed return shipping instructions, including our return address:
       
      TX WEST COAST TRADING LLC
       
      8507 DE MOSS DR
       
      HOUSTON, TX 77036
       
      United States
    3. Package & Ship the Product: Securely package the item(s) with the RA number clearly marked on the outer packaging. You are responsible for return shipping costs, unless the return is due to a defective product or our error (e.g., wrong item shipped). We recommend using a trackable shipping method to ensure delivery.
    4. Process Your Return/Exchange: Once we receive and inspect the returned item (typically 5–7 business days after delivery to our warehouse), we will:
      • For returns: Issue a refund to your original payment method (processing time may take 5–10 business days, depending on your bank or credit card provider).
      • For exchanges: Ship the replacement product to you at no additional cost (standard shipping applies). If the requested exchange item is out of stock, we will offer a full refund.

    3. Refund Policy

    • Refunds will be issued for the purchase price of the product(s) (excluding original shipping costs, unless the return is due to our error or a defective item).
    • Sale or discounted items will be refunded at the price paid, not the original retail price.
    • If a return is received after the 30-day window, or if the product is damaged, used, or missing original packaging, we reserve the right to reject the return or offer a partial refund (up to 50% of the purchase price) at our discretion.

    4. Defective or Damaged Products

    If you receive a defective, damaged, or incorrect product (e.g., wrong size, color, or item), please contact us within 7 calendar days of delivery. Provide your order number and clear photos/videos of the defect, damage, or incorrect item. We will:
     
    • Offer a full refund,
    • Ship a replacement product at no cost to you, or
    • Arrange for the defective item to be returned at our expense (we will provide a prepaid shipping label).

    5. Additional Terms

    • We are not responsible for return packages lost or damaged during transit. We recommend purchasing shipping insurance for high-value items (e.g., decorative wall art).
    • Returns/exchanges are only accepted for products purchased directly through https://xyngu.com/. Products bought from third-party retailers must be returned to the original point of purchase.
    • This Return Policy applies to U.S. orders. For international orders, additional shipping restrictions and customs fees may apply—contact our customer service for details.

    6. Contact Us

    If you have questions about this Return Policy or need assistance with a return/exchange, please reach out to us:
     
    • Email: service@xyngu.com
    • Address: 8507 DE MOSS DR, HOUSTON, TX 77036, United States
     
    We reserve the right to update or modify this Return Policy at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website and services constitutes acceptance of the updated policy.
     
    — The TX WEST COAST TRADING LLC Team